Find a cleaner with confidence
7-step selection process
Define what type of cleaning you need (regular, deep, move-in/out, specialty) and note the size and condition of your home.
Search for providers that explicitly list the service you need and show verified profiles or credentials.
Compare service details: scope of work, included supplies, estimated time, and any add-on fees.
Ask key questions directly (see module: Questions to ask) and confirm scheduling flexibility and access instructions.
Check recent reviews and look for consistent themes in feedback rather than single ratings.
Watch for red flags such as unclear pricing, incomplete profiles, or resistance to answer basic questions.
Book a first appointment with clear expectations, and document any special instructions in writing.
Define your cleaning needs
- Service type: Regular (weekly/biweekly), deep clean (detailed surfaces, behind appliances), move-in/out, or one-time refresh.
- Home size and layout: Number of bedrooms/bathrooms, floors, special areas like home offices or finished basements.
- Surface and material considerations: Hardwood, tile, natural stone, or delicate finishes that need specific products or techniques.
- Pets, allergies, and safety: Note pets, require fragrance-free products, or ask about staff background checks.
- Timing and repeat schedule: One-time, recurring cadence, or a tentative schedule that may need flexibility.
Before you contact a provider — quick checklist
- List the rooms and tasks you expect included (e.g., kitchen counters, bathroom sanitizing, vacuuming).
- Decide whether you’ll provide supplies or want the cleaner to bring them.
- Measure or estimate square footage and note large items or clutter that will affect time.
- Prepare access details (keys, entry codes, parking) and any pet-care instructions.
- Have a target date and a couple of alternates ready in case your preferred slot is unavailable.
What to compare beyond price
- Scope: Exactly which rooms and tasks are included; look for a clear task list rather than vague descriptions.
- Supplies and equipment: Who supplies cleaners, and are any specialized products required for your home?
- Time estimate: Hourly vs. flat-rate estimates and whether the provider adjusts time for home condition.
- Cancellation and rescheduling terms: Understand notice periods and any potential fees.
- Insurance and liability: Ask whether the provider carries liability insurance and how they handle accidental damage.
Questions to ask before booking
What is included in the quoted price? Ask for a written task list so expectations match the quote.
Are supplies included, and can you request fragrance-free or specific products?
How long will the job take, and who will perform the work (individual or team)?
What is your cancellation or rescheduling policy?
Do you have insurance and references I can check?
Red flags to watch for
- Vague or changing prices without an explanation.
- Incomplete or missing professional profile information.
- Poor or non-specific answers to basic questions about supplies, time, or insurance.
- Requests for full payment up front without a clear policy or contract.
NexSara features to help your decision (where available)
Find professionals by service type
Search by cleaning category (regular, deep, move-in/out) to narrow providers who list relevant offerings.
See verified profiles and service listings
Profiles often include service descriptions, photos, and indicators of verification to help you evaluate pros.
Ask questions before booking
Message providers directly or use supported channels (SMS, email, or call) to confirm scope, supplies, and timing.
Get structured quotes and confirm appointments
Where supported, request quotes and review scheduling options to compare time estimates and fees.
Frequently asked questions
How should I estimate time or cost for a first cleaning?
Provide the provider with home size, condition, and a task list. Ask for a written estimate or time range and whether they charge hourly or flat rates for first visits.
Do cleaners usually bring their own supplies?
Some do and some expect the homeowner to supply certain products. Confirm in advance if you prefer specific or hypoallergenic products.
What if I’m unhappy with the service?
Raise the issue with the provider promptly and provide specific examples. Many providers offer corrections, and documenting expectations in writing helps if follow-up is needed.
Should I tip or offer additional payment?
Tipping and gratuities are optional. Clarify payment methods and whether tips are included or handled separately.

