Privacy policy
NexSara LLC – Global Services Marketplace
Last Updated: March 3, 2026
1. Introduction
NexSara LLC (“NexSara,” “we,” “our,” or “us”) is a United States-based global digital services marketplace connecting customers with independent service professionals across multiple jurisdictions, including the United States, India, Canada, the United Kingdom, Australia, New Zealand, the United Arab Emirates, Qatar, South Africa, and Singapore.
This Privacy Policy explains how we collect, use, disclose, process, store, and protect personal information when you:
- Visit our website;
- Create or use a NexSara account;
- Register as a service provider;
- Engage in marketplace communications;
- Submit verification documentation;
- Interact with our support or marketing communications; or
- Otherwise use our digital services.
This Privacy Policy applies to:
- Customers (individuals seeking services); and
- Service Providers (independent professionals or businesses offering services).
For purposes of this Privacy Policy, “personal information” means information that identifies, relates to, describes, or can reasonably be linked to an identifiable individual. It does not include information that has been anonymized or de-identified such that it cannot reasonably identify a person.
2. Sources of Personal Information
We collect personal information from:
- Directly from you, such as when you register an account, submit verification documents, communicate with us, or use the platform;
- Automatically through your use of the platform, including cookies, device data, and usage analytics;
- From service providers acting on our behalf, such as hosting or analytics providers;
- From third parties where legally permitted, including identity verification services or fraud prevention partners.
3. Our Role
NexSara operates as an independent digital marketplace platform.
- For Customers, NexSara acts as a data controller with respect to account data and platform interactions.
- For Service Providers, NexSara acts as a data controller for onboarding, verification, compliance, and platform management data.
- NexSara facilitates communication between customers and providers but is not a party to independent service agreements between them.
Service providers operate independently and are responsible for their own data practices outside the NexSara platform.
4. Information We Collect
4.1 Information Provided by Customers
We may collect:
- Full name
- Email address
- Phone number
- Location (city, state, country)
- Account login credentials
- Service preferences and search activity
- Inquiry or quote request information
- Communications submitted through the platform
- Customer support interactions
4.2 Information Provided by Service Providers
During registration, onboarding, and verification, we may collect:
- Full legal name
- Business name and registration details
- Government-issued identification
- Professional licenses or certifications
- Tax identification numbers (where applicable)
- Business registration documents
- Proof of address
- Portfolio content and work samples
- Contact information
- Profile content
- Future payout or banking information (if payment functionality is introduced)
Verification documentation may include sensitive identification data and is processed solely for identity verification, fraud prevention, compliance, and marketplace integrity.
Verification documents are not publicly displayed and are access-restricted.
4.3 Automatically Collected Information
When users access our platform, we may automatically collect:
- IP address
- Device identifiers
- Browser type and version
- Operating system
- Usage logs and interaction data
- Referring URLs
- Cookies and similar tracking technologies
- Analytics data
5. How We Use Personal Information
We use personal information to:
- Operate and maintain the NexSara marketplace
- Facilitate connections between customers and providers
- Process inquiries and communications
- Conduct service provider identity verification
- Prevent fraud, abuse, and platform misuse
- Provide customer support
- Improve platform functionality and user experience
- Enforce our Terms of Service
- Comply with legal and regulatory obligations
- Conduct internal analytics and service improvements
NexSara does not sell personal information in exchange for monetary consideration.
6. Provider Verification & Sensitive Data
To maintain marketplace trust and safety standards, NexSara conducts provider verification processes.
Verification information is used solely to:
- Confirm identity
- Validate professional eligibility
- Reduce fraud and impersonation
- Maintain platform integrity
Verification documentation:
- Is access-restricted
- Is stored securely
- Is retained only as necessary
- Is not publicly disclosed without authorization
7. Information Sharing
7.1 Between Customers and Providers
To facilitate service interactions, we may share:
- Contact information
- Inquiry details
- Booking-related information
Such sharing is limited to what is reasonably necessary to facilitate the service relationship.
7.2 With Service Providers and Vendors
We engage third-party service providers, including:
- Shopify (platform infrastructure)
- Render (cloud database hosting)
- U.S.-based hosting providers
- Analytics providers
- Security monitoring services
These providers process data under contractual safeguards and are required to implement appropriate security measures.
7.3 Business Transfers
In the event of a merger, acquisition, restructuring, financing, or sale of assets, personal information may be transferred as part of that transaction, subject to applicable confidentiality and legal safeguards.
7.4 Legal and Regulatory Disclosures
We may disclose personal information:
- In response to lawful government or regulatory requests;
- To comply with legal obligations;
- To protect the rights, safety, and property of NexSara or users;
- To prevent fraud or security threats.
8. Legal Bases for Processing (Global Framework)
Depending on your location, we may process personal data under:
- Contractual necessity
- Legitimate interests
- Consent
- Legal obligations
- Protection of vital interests
If you are located in the United Kingdom or European Economic Area, processing may occur under UK GDPR or EU GDPR legal bases, including performance of contract, legitimate interests, or consent where required.
9. International Data Transfers
NexSara LLC is headquartered in the United States.
Personal information is primarily processed and stored in U.S.-based data centers. If you access our services from outside the United States, your data may be transferred to and processed in the United States.
Where required under applicable data protection laws, NexSara implements appropriate safeguards to facilitate lawful cross-border data transfers, which may include recognized contractual transfer mechanisms.
NexSara does not maintain a physical establishment within the European Union or United Kingdom.
10. Data Storage & Security
We implement reasonable administrative, technical, and organizational safeguards, including:
- Role-based access controls
- Secure hosting infrastructure
- Encryption where appropriate
- Monitoring and logging systems
- Fraud detection controls
Despite our efforts, no digital transmission or storage system can guarantee absolute security.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Maintain marketplace integrity
- Prevent fraud
- Comply with legal obligations
- Resolve disputes
- Enforce agreements
Verification documentation may be retained for compliance and fraud prevention purposes consistent with applicable laws.
12. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Improve platform functionality
- Analyze usage trends
- Personalize user experience
- Support advertising activities where applicable
Users may manage cookie preferences via our Cookie Preferences tool.
13. Your Privacy Rights
Depending on your location, you may have rights to:
- Access your personal information
- Correct inaccurate data
- Request deletion
- Restrict or object to processing
- Request data portability
- Withdraw consent
- Opt out of targeted advertising
- Appeal certain decisions
If you are located in the UK or EU, you may also lodge a complaint with your local data protection authority.
We honor legally required Global Privacy Control (GPC) signals where applicable.
Authorized Agents
Where permitted by law, you may designate an authorized agent to submit privacy rights requests on your behalf, subject to identity verification requirements.
Non-Discrimination
NexSara will not discriminate against you for exercising any privacy rights available under applicable law.
14. Provider-Specific Privacy Terms
Service Providers acknowledge:
- Certain profile information may be publicly visible.
- Verification documents remain confidential.
- Customer data shared for service purposes must be used only for legitimate communications related to services.
Misuse of customer data may result in suspension or termination.
15. Children’s Privacy
NexSara is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.
16. International Marketplace Operations
NexSara supports service providers in:
United States, India, Canada, United Kingdom, Australia, New Zealand, United Arab Emirates, Qatar, South Africa, and Singapore.
Customers may access the platform globally.
Services are operated from the United States and governed by applicable U.S. law unless otherwise required by local regulations.
17. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect operational, legal, or regulatory changes. Updates will be reflected by revising the “Last Updated” date.
18. Contact Information
NexSara LLC
Frisco, Texas
United States
Email: privacy@nexsara.com
